Our goal is to be your partner in healthcare by serving as your medical home.

As your medical home, we are committed to make a personal primary care provider available to you who provides for your healthcare needs and helps to coordinate your care across all settings, including the hospital, clinics, testing facilities, and other places where you receive healthcare.

This information is for approved and currently enrolled Lackey Clinic patients.

Schedule Appointments

Thursdays Acute Care

Appointments for acute illness or injury begin at 5:00p.m.
Patients must call after 9am on Thursday mornings to make an appointment in the Acute Care Clinic.

Medical

Call 757-886-0608 x240 
Patients make appointments
for on-going care and treatment.

Chronic Care Clinics

Call 757-886-0608 x240 
Monday-Thursday 
By Appointment Only.

Dental

Call 757-886-0608 ext 230 
By Appointment Only.

Patient Policies

You may call the clinic at 757-886-0608 during the office hours below for medical questions. For after hours, refer to the Emergency Department Policies below.

Monday-Wednesday: 8:30a.m.-5:00p.m. • Thursday: 8:30a.m.-7:30p.m. • Friday: 8:30a.m.-12 Noon

What to Bring

All Medication Bottles for medications you are currently taking, including over-the-counter medications and supplements.

Diabetics bring blood sugar log.

New Patients bring all health information and records you have to your first appointment.

Medical No-Show Policy

There is a $10 no show fee for all missed appointments or late cancellations.

There is a $25 no-show fee for missed appointments in specialty care both in and outside the walls of the clinic.

Cancellations must be made by noon the day before the appointment.

If you’re late or do not cancel appointment, it is considered a NO-SHOW. Three NO-SHOWS, including late cancellations, may result in dismissal from the clinic.

Behavior

In the event that a patient feels he/she has any grief or complaint against the clinic, the patient is to resolve the issue with management. Patient may lose their eligibility status if any type of hostile or threatening behavior is observed at any site where patient goes as a Lackey patient.

Language Barrier

Patients who do not speak English MUST bring an interpreter to all visits within the clinic in order to be seen.

Pharmacy Policies

Refills

Call the clinic at 757-886-0608 option 5 and follow recorded instructions.

Call ONE WEEK prior to running out of medication.

Allow THREE DAYS for refills to be ready for pickup.

Medication Pickup Times

Monday: 9:00a.m.-4:30p.m. 
Tuesday: 9:00a.m.-11:30a.m. 
Wednesday: 9:00a.m.-4:30p.m. 
Thursday: 11:00a.m.-7:30p.m.

The Pharmacy Connection (TPC)

This program helps our patients receive medications free from pharmaceutical companies’ Patient Assistance Programs.

Allow SIX WEEKS for new prescriptions and THREE WEEKS for refills.

Please notify the clinic if you receive correspondence from any pharmaceutical company. For questions call 757-866-0608 x247.

Medical and financial information may be shared with other healthcare providers, pharmaceutical companies and their designees, as needed for audit and medical treatment purposes.

Lackey Clinic

How to Become a Patient

Other Information

Referral Policy

Only Lackey Clinic can refer you to Specialty Care appointments.

You are responsible for any FEES for services not referred by Lackey Clinic.

If you are unable to make an OUTSIDE PROVIDERS Specialty Care appointment and do not cancel within the specified time period, you will be billed up to $150 by the provider.

Services Not Available

Chronic Pain Management.

Testing for STDs, Disability physicals, Workmen’s Compensation physicals, or DOT (Dept. of Transportation) physicals.

The following medications are NOT provided: Narcotics, birth control, sleeping pills or anti-anxiety medications.

Dental Policy

All dental patients must have a medical appointment at Lackey Clinic prior to their first dental visit.

There is a $10 recommended donation per dental appointment.

Available services include cleanings, fillings, and extractions.

Specialized services such as dentures, root canals, bridges, crowns and oral surgery are NOT available.

An Emergency Walk-In Dental Clinic is available for PAIN ONLY most 3rd Thursdays of the month on a first come/first served basis at 8:30a.m.

Cancellations must be made two days prior to the appointment. Two NO-SHOWS will result in dismissal from the dental program.

 

Emergency Department

ALL HOSPITAL ED VISITS ARE MONITORED.

If you have a life-threatening emergency go directly to the closest Emergency Department or call 911.

If you feel you need to visit the Emergency Department during clinic hours for non-life-threatening reasons, call the clinic to speak with a nurse before going to the hospital.

If you feel you need to visit the Emergency Department after clinic hours for non-life-threatening reasons, please call ASK-A-NURSE at
757-595-6363 first.

If the ED is OVERUSED or INAPPROPRIATELY used, Lackey Clinic will not be responsible for those fees and you may be dismissed from the clinic.

Recommended Donations and Fees

Medical Walk-In Clinic: $5

Medical Appointments : $10

Dental Appointments: $10

TPC/RXP Medications: $3 per 30 day supply prescription

Lackey cards (new/replacement): $5

There is a $4 fee per 30 day supply ($20 maximum)
There is a $10 fee per 90 day supply prescription($50 maximum)

Social Media

In the event that a patient feels he/she has any grief or complaint against the clinic, the patient is to resolve the issue with management. Any derogatory or inflammatory comments posted to Lackey Clinic’s social media sites are grounds for immediate dismissal.